In the contemporary digital landscape, understanding customer sentiment is pivotal. The review dashboard hosted on AWS through Pyramid Analytics achieves this by employing web scraping to aggregate online reviews from various platforms followed by data validation and cleansing to ensure data accuracy and reliability. AWS sevices used incude : S3, EC2, Lambda, Amazon Comprehend, Amazon Sagemaker.

The dashboard showcases review counts and average ratings, sentiment analysis which is complemented by a product-specific breakdown, enabling companies to pinpoint areas of strength and improvement. The recommendation analysis rounds off the dashboard, offering insights into customer willingness to recommend products.

One of the core features of this dashboard is the ability to track review metrics over time helping to identify trends and patterns in customer feedback, aiding in gauging customer satisfaction and attitudes towards the brands, products and serivces