Sold by: HCL SoftwareÂ
Multi-product
The Utility Customer Experience (UCX) Solution is a pre-built, next-gen digital solution that empowers utility providers to modernize customer interactions, streamline operations, and enhance service delivery across water, energy, and gas verticals. It addresses the needs of Consumer, Employee and the Trade Allies while offering the flexibility to customize the solution to meet a tailored business experience.
Overview
The Utility Customer Experience (UCX) Solution is a pre-built, next-gen digital solution that empowers utility providers to modernize customer interactions, streamline operations, and enhance service delivery across water, energy, and gas verticals. It addresses the needs of Consumer, Employee and the Trade Allies while offering the flexibility to customize the solution to meet a tailored business experience. Key Capabilities
- Unified Customer Portal: Access billing, usage history, outage alerts, service requests in a single, intuitive interface.
- Mobile App Experience: Fully responsive, low-code powered app for self-service, payments, and real-time updates.
- AI-driven Chat & Virtual Assistant: 24x7 customer support using embedded AI bots.
- Proactive Notifications: SMS, email, and in-app alerts for bills, disruptions, or scheduled maintenance.
- Field Workforce Integration: Seamless collaboration between customer and field agents for faster resolution.
- Green Impact Tracker: Promote sustainability with consumption analytics and eco tips.
Business Benefits:
- Improve customer engagement across channels
- Enhance billing and payment efficiency
- Proactively handle outages and service issues.
- Enable customer self-service and reduce contact center load
- Integrate legacy systems for a unified customer view
- Ensure regulatory compliance and data security
- Drive digital adoption and customer satisfaction
- Scale digital innovation cost-effectively The Utility Customer Experience (UCX) Solution on AWS Marketplace is only available via a private offer. To discuss how we can provide a private offer tailored to your organization's specific needs or to schedule a demo, please reach out to us at Digital_ExpCloud_AWS_Sales@hcl.com .
Use cases
Digital Customer Experience
Deliver seamless, personalized interactions through omnichannel support, simplify payments with unified digital billing, reducing errors and late payments, and improve customer trust with real-time alerts and updates via digital channels.
Customer Retention
Deliver seamless, personalized interactions through omnichannel support, simplify payments with unified digital billing, reducing errors and late payments, and improve customer trust with real-time alerts and updates via digital channels.
Integration and Workflow Automations
Connect siloed systems for a holistic view, enhancing customer experience; support secure, compliant digital solutions aligned with industry standards; and accelerate new services with reusable components and low-code platforms.
Details
Sold by
Deployed on AWS
2 of 3 products deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Products included
Deployed on AWS
HCL Volt MX is an industry-leading multiexperience low-code platform that empowers everyone in your organization to build engaging experiences across all digital touchpoints.
Deployed on AWS
In today's digital+ economy, the experiences your brand offers can make or break your business. HCL's Total Experience is a holistic approach that considers every touchpoint an organization has with its customers and employees, ensuring every interaction is intelligent, connected, immersive and personalized.
The Utility Customer Experience (UCX) Services are part of a pre-built, next-gen digital solution that empowers utility providers to modernize customer interactions, streamline operations, and enhance service delivery across water, energy, and gas verticals. It addresses the needs of Consumer, Employee and the Trade Allies while offering the flexibility to customize the solution to meet a tailored business experience.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
HCLSoftware Lab Services will assist in customizing and integrating the accelerator application and SaaS solution into your environment.
Legal
Content disclaimer
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