Overview
It is no longer enough to just be in the cloud. Today businesses are under pressure to use cloud technologies to solve strategic problems, build new revenue streams, and decrease costs. With the pace of innovation accelerating like never before, they need to transform how they operate in the cloud - to evolve to cloud native. As organizations pursue this evolution, they need more than just support. They need help understanding how to scale their IT organization in an agile world, how to transform their environments, and how to streamline their operating models. As IT organizations break down the traditional build and operate barriers and open up new possibilities to accelerate innovation - they need more than the traditional MSP models constrained to fit inside the boundaries of the past.
Rackspace Elastic Engineering provides your business access to tools to shape your outcomes as you evolve to cloud native. No tickets, no SLAs to check - just work directly within the Elastic Engineering portal to secure the resources you need. Within the portal you get access to review and manage your AWS support and you also have the ability to purchase access to Rackspace engineering bench, where you work directly with your pod of multidisciplinary and highly skilled cloud experts as you would your own team. You will always work with the same dedicated resources, accessed in flexible and easy to manage hours-based tiers each month. Work collaboratively to set sprint-based projects and long-term goals that move your cloud environments and results forward. Elastic Engineering supports a broad range of cloud services including building, migrating, optimizing and managing your AWS environment(s). These hours are purchased and may be delivered separate than onboarding to the SaaS platform and can be done directly with Rackspace or via AWS Marketplace.
*Pricing can vary depending on region and resources
Highlights
- On-demand access to experts: You gain access to an established tier of monthly hours in which you will be able to leverage a team of cloud experts assigned to your account, organized into a group based on your support requirements
- Diversified skill sets: The Rackspace Elastic Engineering team assigned to your business will consist of an Engagement Manager, architects and engineers working together as one unit. These cloud experts have been working together long-term across multiple clients and projects.
- Optimal team structure: No matter which tier of hours you use each month, you will always work with the same familiar experts that know you and your business
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
---|---|---|
Base Block | Minimum commitment of 80 units | $13,860.00 |
Additional Block | Additional block of 50 EE units | $8,663.00 |
Vendor refund policy
Review the terms of the EULA to see refund policy
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Fanatical Experience Experts on your side, doing what it takes to get the job done right. From first consultation to daily operations, Rackspace Technology combines the power of always-on service with best-in-class tools and automation to deliver technology when and how you need it.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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