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    Rackspace Elastic Engineering Platform

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    Rackspace Elastic Engineering Platform provides access to our SaaS management console, providing customers with a portal to manage their AWS environment, and request additional capabilities and support from Rackspace Technology experts.
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    Rackspace Elastic Engineering Platform

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    Overview

    It is no longer enough to just be in the cloud. Today businesses are under pressure to use cloud technologies to solve strategic problems, build new revenue streams, and decrease costs. With the pace of innovation accelerating like never before, they need to transform how they operate in the cloud - to evolve to cloud native. As organizations pursue this evolution, they need more than just support. They need help understanding how to scale their IT organization in an agile world, how to transform their environments, and how to streamline their operating models. As IT organizations break down the traditional build and operate barriers and open up new possibilities to accelerate innovation - they need more than the traditional MSP models constrained to fit inside the boundaries of the past.

    Rackspace Elastic Engineering provides your business access to tools to shape your outcomes as you evolve to cloud native. No tickets, no SLAs to check - just work directly within the Elastic Engineering portal to secure the resources you need. Within the portal you get access to review and manage your AWS support and you also have the ability to purchase access to Rackspace engineering bench, where you work directly with your pod of multidisciplinary and highly skilled cloud experts as you would your own team. You will always work with the same dedicated resources, accessed in flexible and easy to manage hours-based tiers each month. Work collaboratively to set sprint-based projects and long-term goals that move your cloud environments and results forward. Elastic Engineering supports a broad range of cloud services including building, migrating, optimizing and managing your AWS environment(s). These hours are purchased and may be delivered separate than onboarding to the SaaS platform and can be done directly with Rackspace or via AWS Marketplace.

    *Pricing can vary depending on region and resources

    Highlights

    • On-demand access to experts: You gain access to an established tier of monthly hours in which you will be able to leverage a team of cloud experts assigned to your account, organized into a group based on your support requirements
    • Diversified skill sets: The Rackspace Elastic Engineering team assigned to your business will consist of an Engagement Manager, architects and engineers working together as one unit. These cloud experts have been working together long-term across multiple clients and projects.
    • Optimal team structure: No matter which tier of hours you use each month, you will always work with the same familiar experts that know you and your business

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Rackspace Elastic Engineering Platform

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (2)

     Info
    Dimension
    Description
    Cost/month
    Base Block
    Minimum commitment of 80 units
    $13,860.00
    Additional Block
    Additional block of 50 EE units
    $8,663.00

    Vendor refund policy

    Review the terms of the EULA to see refund policy

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Fanatical Experience Experts on your side, doing what it takes to get the job done right. From first consultation to daily operations, Rackspace Technology combines the power of always-on service with best-in-class tools and automation to deliver technology when and how you need it.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    29 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Gaurav K.

    From Infrastructure to Optimization: Rackspace Technology's End-to-End Impact

    Reviewed on Jan 19, 2024
    Review provided by G2
    What do you like best about the product?
    Rackspace Technology excels in user-friendly interfaces, making it straightforward to manage infrastructure and navigate various cloud platforms. The intuitive design streamlines tasks, saving time and effort in daily operations. Implementing Rackspace Technology has been remarkably smooth. The onboarding process is well-guided, and their support team ensures a hassle-free transition. This ease of implementation allows me to quickly integrate their services into my workflow. I rely on Rackspace Technology daily, and its consistent performance is noteworthy. Whether it's managing infrastructure or optimizing cloud environments, the reliability of their services makes them a go-to solution for regular use. One of the standout features is the exceptional customer support provided by Rackspace Technology. The team's expertise and responsiveness have been crucial in resolving issues promptly. Integrating Rackspace Technology into my existing systems has been seamless. Their compatibility with different platforms and services simplifies the integration process,
    What do you dislike about the product?
    One downside is the cost, which may be relatively higher compared to some competitors.
    What problems is the product solving and how is that benefiting you?
    Rackspace Technology's load-balancing capabilities have been instrumental. By distributing incoming traffic across multiple servers, I have eliminated the risk of any single server being overwhelmed during peak times. This has not only improved website performance but also enhanced its overall reliability.
    Naveen Kumar D.

    Rackspace is a good email hosting solution

    Reviewed on Jan 11, 2024
    Review provided by G2
    What do you like best about the product?
    Email system view of email in their web portal
    What do you dislike about the product?
    They took long time to provide support and not on time support
    What problems is the product solving and how is that benefiting you?
    Email hosting, we were moved from lambda to this and it was provided good emailing solution
    Automotive

    It works for us, but is not the best

    Reviewed on Dec 19, 2023
    Review provided by G2
    What do you like best about the product?
    Rackspace is an email hosting platform which is what we need, and their back end tool is easy to use.
    What do you dislike about the product?
    Their spam/scam protection is very poor, as well as their search funcitonalities and organization.
    What problems is the product solving and how is that benefiting you?
    Rackspace does provide us with a platform to host our company emails which is really what we needed. It also allows us to manage our employees' accounts easily.
    Valerie Mvum E.

    Now that I have a professional mailbox, clients and other business people to take you seriously.

    Reviewed on Oct 31, 2023
    Review provided by G2
    What do you like best about the product?
    I use rackspace primarily for my branded business email mailbox. I like that I can manage my incoming and outgoing mail by configuring other email clients so I can use a single platform to manage all mail instead of having to use 2 separate platforms for personal vs business mail.

    I get a higher response rate and get taken more seriously not that my email address is branded
    What do you dislike about the product?
    I wish I could add profile image from my mailboxes within the rackspace but configuring it with a separate emai client does the trick.
    What problems is the product solving and how is that benefiting you?
    Professional e-mail management
    Justin J.

    Do not use. They have gone down hill bad.

    Reviewed on Jun 23, 2022
    Review provided by G2
    What do you like best about the product?
    They use to be great but not anymore. Since they outsourced support to another country they cant solve issues and really slow to respond and service is even worse.
    What do you dislike about the product?
    Really bad service and support. Used them for over a decade and were amazing in the last 12 months they have had bad service and even worse customer support. They have said for years they offer fanatical support and they did. In the last year, I am not sure what happened but they just don't care. The normal response time is about 9 days when we have an issue. What was a great company seems to have ended.
    What problems is the product solving and how is that benefiting you?
    Email but its a mess and does not work well
    Recommendations to others considering the product:
    Do not use.
    View all reviews