The Efiia ISSO Support team delivers a comprehensive suite of Security Assessment and Authorization (SA&A) services for US Federal government Information System Owners (ISOs) subject matter expertise in cloud computing programs in AWS GovCloud. The Efiia ISSO Support team ensures that ISOs are delivering services in alignment with contractually agreed terms and conditions including security requirements, privacy requirements, and service level agreements.

The Efiia ISSO Support team integrates Federal IT governance organizations and processes in alignment with OMB and NIST guidance, including:

• Application Lifecycle
• Security Assessment & Authorization
• Logging, Monitoring and Event Management
• Continuity Management
• System Resource Management
• Patch Management
• Change Management
• Provisioning Management
• Network Operations
• Security Operations
• Incident Management
• Problem Management
• Service Management

The Efiia ISSO Support team assists ongoing cloud operations with ISOs and AWS support personnel to ensure that there are sufficient resources to operate and maintain AWS-based SaaS, PaaS, and IaaS solutions on an ongoing basis.