Overview
"CloudHesive [Private Offer Only] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace.
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX is an omnichannel wrapper for Amazon Connect. Why spend time and money developing the features your contact center requires when you can subscribe to ConnectPath CX? Nothing to install, use your Amazon login credentials and take advantage of holiday schedules, ad-hoc queue close with custom prompts, SMS\MMS\Text and Email Routing, disposition codes, recording retrieval\playback, and agent collaboration. ConnectPath CX adds dozens of new features to Connect with more being adding regularly. Save time and money on your Amazon Connect deployment.
This listing is for Private Offers ONLY. Please reach out for more details. Thank you."
Highlights
- ConnectPath CX turns your Amazon Connect call center into a fully featured Contact Center
- Amazon Connect + ConnectPath CX provides a seamless experience across voice, chat, email & text for your customers and agents
- ConnectPath CX for Amazon Connect adds dozens of features immediately
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
ConnectPath CX | Voice Agent: Per License/ Per Year- Annually | $300.00 |
Omni-Channel | Omni-Channel Agent: Per License/ Per Year- Annually | $400.00 |
Support | Support of Amazon Connect Instance | $42.00 |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Support for Amazon Connect Instance We offer 24x7 Managed Service Support through https://www.cloudhesive.com/support/ or 1-800 -860-2040x2
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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