The #1 priority of OutSystems is customer success. That’s why we’ve designed a comprehensive approach based on People, Process, and Technology, to drive a collaborative environment between your team and OutSystems experts and provide you with the best experience. Our programs include:

Customer Success

Your Customer Success Manager will customize and oversee your adoption plan, from onboarding to maximum value.

Technical Success

Technical Success Management accelerates the adoption and value realization of OutSystems. It provides guidance and advisory from a Technical Success Manager through comprehensive experience for continued technical enablement and advisory needs, including:

• Onboarding
• Technical guidance in the context of your environment and use cases
• Regular technical assessments
• Technical adoption plan
• Proactive Technical Coaching focused on results

Worldwide Support

OutSystems offers flexible and tailored support plans to meet your technical support needs based on the complexity of your infrastructure and the criticality of your applications. You can choose from three levels.

• The 8x5 level of support is recommended for basic, departmental applications within your OutSystems infrastructure. It is the support package included with your OutSystems subscription. At the 8x5 level, you get self-guided digital resources and support during business hours.

• Extended 24x7 support is recommended for business and IT teams whose productivity would be impacted by incidents pending overnight. You get round-the-clock support for your key business and IT operations at this level, including an industry-leading 2-hour first response time SLA for urgent incidents.

• Our top-tier Premium 24x7 Support offering is designed for your mission-critical business and IT operations with OutSystems infrastructure. This level offers a 1-hour first response time SLA in addition to the following key features:

  • Launch event support
  • Critical situation management
  • Proactive cloud monitoring

Premium 24x7 support can be purchased as an add-on for any edition of O11 or ODC, requiring a success plan.

Education

All OutSystems education programs are available online. For a more in-depth mentoring and coaching program, you can complement the online training with Enablement services. Here's what's included:

• Online Training
• Certification & Specializations
• Classroom Training (Public Seats)
• Dedicated Bootcamps (Custom)

Professional Services & Consulting

Leverage OutSystems Professional Services team with our +21 years of experience and setting best practices, our proven Delivery methodology developed from partnering on thousands of projects with our successful customers, through:

• Co-Delivery and Enablement
• Expert Consulting

For advanced needs, our Experts are available to help you find the best solution for you. For customers who prefer to lead their initial projects with involvement from OutSystems, we offer tailored services that focus on early enablement and bootstrap Expert Consulting on topics such as Architecture, Platform Operations, and UX/UI design.