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    CCM - Voice Agent Messaging

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    Sold by: WEBTEXT 
    SMS Messaging by a Connect Voice Agent - User Monthly Recurring Fees Connect Agents, includes support + messaging allowance, only available in US & Canada.
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    CCM - Voice Agent Messaging

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    Sold by: WEBTEXT 

    Overview

    SMS Messaging Service Fee for a Connect Voice Agent - voice agents can send SMS & view SMS /MMS / FB Messenger messages from their desktop. While on a call, Voice Agents can text a caller via a Screenpop. A Connect agent desktop is required. This allows call center Agents to send secure SMS messages, including URL links, to cell phone callers during or after a call. Service includes:

    1. WEBTEXT screenpop / 1-way agent desktop messaging API
    2. 1 x Customer SMS-enabled toll or toll-free number
    3. Monthly messaging allowance of 500 SMS/agent
    4. Support: Mon-Fri voice 8am-5pm + email support, 4 hour response
    5. Messaging Gateway Solution for only available in US & Canada

    Highlights

    • Except for Amazon Connect, the solution requires no other investment in hardware or software.
    • Fast and easy to deploy
    • Messaging enabled Connect contact centers allow more customers to be handled in their preferred channel with their preferred device

    Details

    Sold by

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    CCM - Voice Agent Messaging

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (8)

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    Dimension
    Description
    Cost/month
    VAM Users 1-100
    Cost per month 1 to 100 users
    $1,200.00
    VAM Users 101-200
    Cost per month 101 to 200 users
    $2,100.00
    VAM Users 201-300
    Cost per month 201 to 300 users
    $2,850.00
    VAM Users 301-400
    Cost per month 301 to 400 users
    $3,600.00
    VAM Users 401-500
    Cost per month 401 to 500 users
    $4,250.00
    VAM Users 501-750
    Cost per month 501 to 750 users
    $5,625.00
    VAM Users 751-1000
    Cost per month 751 to 1000 users
    $6,750.00
    VAM Users 1001-2000
    Cost per month 1001 to 2000 users
    $12,000.00

    Vendor refund policy

    In the event of termination, no refunds are applicable for monthly service fees.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Gold (8am-5pm, M-F, email & phone)

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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