Overview
SMS Messaging Service Fee for a Connect Voice Agent - voice agents can send SMS & view SMS /MMS / FB Messenger messages from their desktop. While on a call, Voice Agents can text a caller via a Screenpop. A Connect agent desktop is required. This allows call center Agents to send secure SMS messages, including URL links, to cell phone callers during or after a call. Service includes:
- WEBTEXT screenpop / 1-way agent desktop messaging API
- 1 x Customer SMS-enabled toll or toll-free number
- Monthly messaging allowance of 500 SMS/agent
- Support: Mon-Fri voice 8am-5pm + email support, 4 hour response
- Messaging Gateway Solution for only available in US & Canada
Highlights
- Except for Amazon Connect, the solution requires no other investment in hardware or software.
- Fast and easy to deploy
- Messaging enabled Connect contact centers allow more customers to be handled in their preferred channel with their preferred device
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
---|---|---|
VAM Users 1-100 | Cost per month 1 to 100 users | $1,200.00 |
VAM Users 101-200 | Cost per month 101 to 200 users | $2,100.00 |
VAM Users 201-300 | Cost per month 201 to 300 users | $2,850.00 |
VAM Users 301-400 | Cost per month 301 to 400 users | $3,600.00 |
VAM Users 401-500 | Cost per month 401 to 500 users | $4,250.00 |
VAM Users 501-750 | Cost per month 501 to 750 users | $5,625.00 |
VAM Users 751-1000 | Cost per month 751 to 1000 users | $6,750.00 |
VAM Users 1001-2000 | Cost per month 1001 to 2000 users | $12,000.00 |
Vendor refund policy
In the event of termination, no refunds are applicable for monthly service fees.
Legal
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Delivery details
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Support
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Gold (8am-5pm, M-F, email & phone)
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