Overview
Ubuntu Advantage - Standard is Canonical's professional support package. Designed for Ubuntu workloads on AWS, it provides tooling, technology, and business-hours expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Highlights
- Access to Extended Security Maintenance for Ubuntu 14.04 LTS; Landscape, the SaaS systems management tool for using Ubuntu at scale; and the Canonical Livepatch Service, when using the generic kernel.
- 10x5 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe, except as defined in our service description. 2-hour to 2-business days response time (severity 1-4).
- Exclusive access to the Canonical Knowledge Base, an online library of articles on technical issues including security, migration and networking.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/unit |
|---|---|
One-time $500 prepay for the first 17k instance hrs on the account. | $500.00 |
Once the prepay hrs are consumed, the service bills at this rate/hr. | $0.029 |
Vendor refund policy
Price for Standard tier (10x5) support: a one-time prepayment of $500, and $0.029 per hour thereafter. Cancellation can occur at any time, however the prepayment will be forfeited.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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