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Compare AWS Support plans
Choose a plan that fits your cloud journey, from AI-powered troubleshooting to designated expert guidance
Basic Support included for all AWS customers
At AWS, we want you to be successful. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with AWS while optimizing performance, managing risk, and keeping costs under control.
- Customer Service and Communities - 24/7 access to customer service, documentation, whitepapers, and AWS re:Post.
- AWS Trusted Advisor - Core checks and guidance to provision your resources following best practices to increase performance and improve security.
- AWS Health - A personalized view of the health of AWS services, and alerts when your resources are impacted.
Compare Support plans
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Plan category
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Plan details
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Business Support+
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Enterprise Support
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Unified Operations
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Recommended for
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Best for |
Minimum recommended plan for production workloads by AWS.
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Recommended plan for business-critical workloads across organizations looking for expert guidance.
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Recommended plan for mission-critical workloads that require enhanced resilience and application-specific expertise.
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AI-led troubleshooting
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Unlimited 24/7 contextual recommendations
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Human response times*
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AWS expertise
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Proactive services
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Health monitoring
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Proactive monitoring
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24/7 workload monitoring
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Technical support access
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Tool access
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Community access
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Prioritized responses
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Prioritized responses
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Prioritized responses
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Additional services
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Learn more
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Plan pages |
* We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
** See AWS Security Incident Response Pricing for details.
*** See AWS Support Pricing for details.
**** AWS Unified Operations provides five minute response for severity-5 cases raised with Incident Detection and Response. Resolution effectiveness depends on available context. Alarm onboarded workloads benefit from immediate access to comprehensive workload information, while non-onboarded workloads begin with service health data and customer-provided information.