Tag: AWS Support

ChatOps is a collaborative approach to operations that integrates chat platforms with automation tools and processes. It’s a way to bring together people, tools, and processes in a single chat interface to facilitate communication, collaboration, and execution of tasks within a team or organization. It is critical for an Operations team to act quickly and […]

Notifications for critical AWS Support cases are essential to ensure that issues that affect your workloads are addressed quickly. AWS Support sends email notifications automatically when support cases are newly created or updated in your AWS accounts, and they can be viewed in AWS Support Center, or the AWS Managed Services (AMS) console for customers […]

For production applications, the Mean-Time-To-Recovery (MTTR) is critical. In line with this, AWS offers Business, Enterprise On-Ramp and Enterprise support plans where AWS customers can benefit from shorter response time for cases related to production and business critical workloads. However, without having an automated way to notify AWS support, creating a case is a manual […]

Introduction Flash sale events happen when online stores offer deep discounts, promotions on their products or sell unique inventory for a short period, and product launches. The inventory behind these sales is usually low, high demand and the promotions are valid for only the short sale period. Flash sales often see a steep increase in […]

Introduction Gaining insights and managing large Amazon Elastic Compute Cloud (Amazon EC2) fleet that is spread across multiple accounts and regions can be a challenging task. It’s crucial to have a quick and efficient method to identify which instances are managed by AWS Systems Manager (SSM) and gather detailed information about the instances that are […]

At AWS, we offer a variety of tools to assist our customers during their cloud journey. From AWS re:POST where you can ask AWS related questions to the community, to AWS Skill Builder where customers can view on-demand video content and sign up to attend online and live training sessions. AWS also offers various support […]

CDW is an AWS Advanced Tier partner with six partner programs and 50+ AWS Customer launches. Furthermore, it has partnered with AWS Managed Services (AMS) to provide a competitive advantage that further propels the quality and delivery of end-to-end IT solutions. CDW Cloud Managed Services powered by AMS helps you deploy, deliver, and manage applications […]

The practice of Operational Integration defines how one organization’s people, processes, and tools integrate with the people, processes, and tools of another organization. When certain activities occur within one organization, it may trigger an automated or manual response in another. For example, it’s common for AWS customers to operationally integrate with AWS Support or AWS Managed Services whenever […]

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. In this post, I show you how to aggregate AWS Health events centrally from all accounts in your organization using AWS Organizations, AWS Lambda, and AWS Health API, and then build automation to ingest and visualize the operations data using […]

Since 2014, AWS Trusted Advisor has been providing customers with visibility into an individual AWS account and providing recommendations based on known AWS best practices. Trusted Advisor makes recommendations to help customers achieve a better security posture, control their costs, optimize application performance, design better fault tolerance, and maintain control over their AWS service limits […]