AWS Cloud Operations Blog

Category: Intermediate (200)

How CDW manages AWS support cases for multiple AWS managed services (AMS) Accelerate accounts

CDW is an AWS Advanced Tier partner with six partner programs and 50+ AWS Customer launches. Furthermore, it has partnered with AWS Managed Services (AMS) to provide a competitive advantage that further propels the quality and delivery of end-to-end IT solutions. CDW Cloud Managed Services powered by AMS helps you deploy, deliver, and manage applications […]

Use port forwarding in AWS Systems Manager Session Manager to connect to remote hosts

We recently announced a new capability within AWS Systems Manager Session Manager that allows forwarding connections from client machines to ports on remote hosts. This enables users to securely access and manage remote servers (databases, web servers, etc.) in the private networks without needing to setup bastion hosts or open additional ports to the outside […]

Enhance Operational Insight by Converting the Output of any AWS SDK Commands to Prometheus Metrics

Have you ever wished you had the output of an AWS Command to enrich your dashboards or alerts? The AWS control plane contains a rich set of information that can be operationally insightful! Recently I encountered a customer running multiple Amazon Elastic Kubernetes Service (Amazon EKS) clusters in an IP constrained environment. When a subnet […]

Announcing AWS Config Compliance Scores for conformance pack

Back in November 2019, we announced AWS Config Conformance Packs, which is a collection of AWS Config rules and remediation actions that can be easily deployed as a single entity in an account and a region or across an organization in AWS Organizations. Conformance Packs have helped AWS customers to manage and enforce compliance of […]

Copy existing AWS CloudTrail trails events to a AWS CloudTrail Lake event data store

AWS announced the general availability of AWS CloudTrail Lake on 5th Jan 2022, a managed audit and security lake that lets you aggregate, immutably store, and query activity logs for auditing, security investigation, and operational troubleshooting. Since launch, customers have adopted this feature, and it’s an integral part of customer operational and security operational processes. […]

Leverage Atlassian Jira Service Management (JSM) to manage AWS Support cases

Many AWS customers using Atlassian Jira Service Management (JSM) as their IT Service Management (ITSM) tool require AWS Support cases to have corresponding ITSM Incident records. To maintain consistency between these two disparate systems, users were forced to manually recreate support cases as JSM incidents. Because of this, customers asked for a transparent process where […]

How Kyndryl used AWS Service Management Connector, AWS Config and AWS Systems Manager to achieve lifecycle management of AWS resources through ServiceNow

Customers need a way to do lifecycle management of AWS resources in the AWS Cloud. Many customers leverage managed solutions providers to manage their AWS accounts, and they’re looking for AWS native solutions and integrations to solve their business problems. Lifecycle management includes discovering new resources from customer’s AWS environment, populating them via federation into […]

Announcing AWS Observability Accelerator to configure comprehensive observability for Amazon EKS

In May 2022, we announced Amazon EKS Observability Accelerator, a tool for configuring and deploying  a purpose built observability solution on Amazon Elastic Kubernetes Service (Amazon EKS) clusters for specific workloads using Terraform modules. We launched this tool  demonstrating four use-cases and customers have been using the tool rapidly to achieve observability. Customers can use […]

How Arctic Wolf uses AWS CloudTrail Lake to Simplify Security and Operations

In this post, we’ll discuss how Arctic Wolf is using AWS CloudTrail Lake to simplify compliance, enhance security operations, and obtain new operational insights from their CloudTrail data. Arctic Wolf, the leader in security operations, helps customers protect their organizations from rapidly evolving cyber threats with the Arctic Wolf Security Operations Cloud and Concierge Security® model. As […]