Category: Amazon Chime

This post presents a solution where you can upload a recording of your meeting (a feature available in most modern digital communication services such as Amazon Chime) to a centralized video insights and summarization engine. This engine uses artificial intelligence (AI) and machine learning (ML) services and generative AI on AWS to extract transcripts, produce a summary, and provide a sentiment for the call. The solution notes the logged actions per individual and provides suggested actions for the uploader. All of this data is centralized and can be used to improve metrics in scenarios such as sales or call centers.

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more Providing your […]

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you […]

Update August 2024 (v0.9.0) – Now includes audio streaming from softphone or meeting web apps, sample server for Talkdesk audio integration, automatic language identification, Anthropic’s Claude-3 LLM models on Amazon Bedrock, Knowledge Bases on Amazon Bedrock, and much more. For details, see New features. Your contact center connects your business to your community, enabling customers […]