Tag: customer engagement

In the rapidly evolving life sciences industry, sales teams are facing growing challenges in engaging effectively with healthcare professionals (HCPs). With the complexity of drug portfolios, innovative go-to-market models, and intense competition, sales teams require quick access to critical data, intelligent guidance on HCP interactions, and the ability to automate administrative tasks. By addressing these […]

Ecommerce is set to capture 41 percent of global retail sales by 2027, according to research from Boston Consulting Group. Selling online differs greatly from selling offline, partly because it requires quality assurance without the help of physical touch. According to Wyzowl’s Video Marketing Statistics 2024, 82 percent of shoppers have made purchases directly after […]

Retail’s “Big Show” is back and it’s bigger than ever. After the fun we had in 2023 accelerating innovation in retail, we couldn’t be more delighted to return to the Javits Center for another year of informative sessions and meaningful connections. Join us at NRF 2024 at Amazon Web Services (AWS) booth 6020 to experience […]

Financial Services Institutions (FSIs) are looking for opportunities to exploit interoperability across a collaborative ecosystem to boost transactions through their channels, partners’ channels, and payment methods. From this post: “Forrester asserts that aggregators and intermediaries that create value across industries will become important agents in a diverse collaborative ecosystem. However, not all organizations have the […]

Across the board, healthcare providers are struggling to serve patients within the funds available to them. Remote healthcare, along with AI powered automation of doctors’ non-value adding activities (such as repetitive conversations), will allow doctors to have more time for patients and enable healthcare providers to reduce their costs. Why automate Medical Contact Centers? According […]

Retail leaders worldwide, like Best Buy, Petco, Neiman Marcus, Sainsbury’s, Instacart, and Zalando, are accelerating innovation and digital transformation by leveraging cloud retail solutions, software, and tools to harness insights from data at scale. From unparalleled personalized recommendations to AI-driven supply chain planning and inventory optimization, AWS helps brands drive faster market differentiation and growth. […]

The last two years have been marked by an unprecedented sea change in retail. Brands of all sizes and industries were forced to implement critical omnichannel capabilities, from safe store pickup to contactless payment. When many of these stores reopened, though, they took a step back as quickly as they had taken two steps forward. […]

It’s been two years since AWS hosted an in person re:Invent conference. Although everyone had masks on, the excitement was palpable. I had a great time meeting with customers in a face-to-face setting again with dinners and parties. It was really fun. And with so much news coming out of the event, I’m sure it […]

With so many options to browse and discover products, consumers don’t shop linearly. Instead, they use many different, disparate channels along their shopping journey to discover and research products—from social media and websites, to email campaigns and targeted ads, as well as actually shopping in a brick-and-mortar store. Unfortunately, this disjointed approach obscures the shopper’s […]

Financial services organizations are facing challenges around loyalty, persistent churn, fragmented attention, and driving organic growth. There are external factors contributing to these challenges, such as the widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements around compliance and regulations that makes cumbersome to provide innovation […]