Category: Amazon Connect

The retail and consumer goods landscape is shifting seismically, with digital transformation at its core. Retailers and consumer brands are at various stages of this digital journey, each seeking tailored solutions to propel their businesses forward. To kick-start digital transformation, organizations need data-based insights that help them deliver on business outcomes. Accessing and acting on […]

In today’s health and beauty industry, success is more than skin deep. Brands have to stand for something bigger to win over the hearts and minds of consumers. Generation Z (Gen Z), a demographic with growing importance and influence, is moving away from fast beauty brands known for mass production. Instead, this generation seeks out […]

SequenceShift recently became the forty-seventh  Amazon Web Services (AWS) for Travel and Hospitality Competency Partner. I had the opportunity to interview Dmitri Muntean, Managing Director at SequenceShift, and Brad Fischer, Director of Partnerships at SequenceShift, to learn more about the company and their collaboration with AWS. 1. Congratulations on achieving Travel and Hospitality Competency Partner […]

Remote vehicle diagnostics is the ability to remotely detect and diagnose vehicle malfunctions. Connected mobility and improvements in On-Board Diagnostics (OBD) have made it possible to remotely diagnose vehicle malfunctions. Prior to connected vehicles the repair process was reactive. Service centers had little insight into vehicle malfunctions until they were brought in and inspected. Service […]

As the largest and most comprehensive Amazon Web Services (AWS) event, AWS re:Invent 2023 brings together the cloud computing community to connect, collaborate, and learn. With hundreds of sessions, workshops, and labs, it’s the perfect place for telco professionals to explore how AWS can help transform their business. re:Invent offers an unparalleled opportunity to learn […]

Retailers are always seeking new ways to enhance the customer experience and reduce friction during the shopping process. Generative AI has enabled innovations like a smart kiosk, a self-service platform that provides customers with a convenient and interactive way to shop. It enables customers to browse, purchase, and even receive personalized recommendations, all without the […]

Over the years the number of Mobile Virtual Network Operators (MVNOs) has grown worldwide. The MVNO market is valued at US$ 70.3B in 2022 and projected to reach US$ 147.7B by 2032. This growing market is not only an opportunity for MVNOs, but also a challenge, as it is becoming a more and more competitive […]

In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption means fewer calls to the front desk and concierge, freeing up staff time to perform […]

The COVID-19 pandemic created unprecedented disruption to businesses and global markets. Now, most of the world appears to be past the uncertainty and turbulence of the pandemic. However, companies, especially in the consumer packaged goods (CPG) industry, continue to deal with major challenges, like supply chain disruptions and labor shortages. At the same time, consumer […]

Introduction We often take for granted how easy it is to fly across the country or world on any given day. Yet, airlines face challenges, like unplanned weather events, wild fires, geopolitical events, logistical problems, and other external factors that impact their regular operations, more often than you’d expect. Such events lead to irregular operations, […]