AWS for Industries

Category: Amazon Polly

Boost sales team productivity and effectiveness with Sales Concierge on AWS

Boost sales team productivity and effectiveness with Sales Concierge on AWS

In the rapidly evolving life sciences industry, sales teams are facing growing challenges in engaging effectively with healthcare professionals (HCPs). With the complexity of drug portfolios, innovative go-to-market models, and intense competition, sales teams require quick access to critical data, intelligent guidance on HCP interactions, and the ability to automate administrative tasks. By addressing these […]

How does Cloud enable the transformation of Dispute Management in Banking

How does Cloud enable the transformation of Dispute Management in Banking?

The credit card dispute management process in banks is often manual, time-consuming, and because of legacy systems. This inefficient process leads to slow dispute resolution times, poor customer experiences, potential revenue losses and challenges in complying with regulations. Banks and customers face consequences from this problem; banks face operational inefficiencies, high costs, and customer dissatisfaction, […]

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Drive Hotel Mobile Adoption with Conversations by NLX

In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption means fewer calls to the front desk and concierge, freeing up staff time to perform […]

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How Retailers Can Create an Intelligent Contact Center With Infosys Cortex and Amazon Connect

Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]

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How Airports Can Innovate by Obsessing over Passenger Experience

Amazon’s culture of customer obsession and AWS Cloud technology can help airports build what’s next in travel. I recently joined Amazon Web Services (AWS) to lead the worldwide airport industry segment. I’ve worked in airport technology for more than 20 years and I’ve seen airports use new technologies to continuously improve and increase capacity. As a […]

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Reimagining the Restaurant Industry Through Conversational AI

The restaurant industry faced severe challenges during the pandemic. In the United States alone, 110,000 establishments closed. Nearly 2.5 million jobs were erased from pre-pandemic levels. According to the National Restaurant Association sales dropped by $240 billion from an expected $899 billion. Restaurant brands are taking action to preserve their business, improve customer loyalty, and […]

How payments companies can use transaction data to support small merchants

What if? I used to get lunch from a small café near my old office, and I would get the same sandwich every time I was there. Eventually, the staff behind the counter would recognize me when I got in line. With a subtle nod of confirmation, they’d start making and toasting my sandwich so […]

Leveraging healthcare chatbots at your digital front door

Innovations in industries like retail, communication, transportation, and entertainment, have forever changed customer expectations. Information and services can now be accessed immediately from nearly any device in any location. For healthcare, this means patients want new ways to conveniently and quickly access care… and taking their business elsewhere if those needs are not met. In […]