Tag: Organizational Agility

Dive deep into individual experiences beyond data metrics to uncover blindspots and build lasting trust by focusing on customer needs – a compelling case study on embracing change while preserving core values.

With AI’s rapid evolution, boards face multi-faceted risks requiring diverse oversight, technical expertise, agile risk-mitigation, clear values guiding deployment, and robust cybersecurity – proactively managing uncertainties while capturing AI’s transformative potential.

Unlocking innovation demands aligning talent strategy with organizational aspirations; an oil company’s overlooked compensation model discouraged risk-taking, undermining its transformation goals until leadership revised employee stock rewards.

In my conversations with hundreds of enterprise executives worldwide, I have found that they like the idea of moving fast and innovating but find it difficult to accomplish within their corporate legacy and constraints. Innovating quickly is especially urgent in light of generative AI’s potential. But to increase innovation, you need to build a culture […]

Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out a way for teams to communicate less with each other, not more. —Jeff Bezos, Executive Chairman of Amazon Traditional organizations focus on optimizing efficiency, trying to specialize and maximize the use […]

You show me a successful complex system, and I will show you a system that has evolved through trial and error. —Tim Harford, Economist Read any contemporary article on organisations and within the first few sentences the word, “agile” appears at least once. Some articles suggest achieving agility with a new target operating model (TOM), […]

Many companies have found that a cloud center of excellence (CCOE) can accelerate their migrations to the cloud and broader digital transformations. These CCOEs take many forms, which is appropriate because each company has unique challenges to overcome. Nevertheless there are certain patterns and antipatterns for using a CCOE. In this blog post, I’ll try […]

IT Infrastructure Library (ITIL) has changed IT for the worse. OK, now that I have your attention, let me be fair: ITIL has benefited many aspects of IT (e.g., help desks, infrastructure management, service delivery, etc.) by bringing structure, standards, and consistent, repeatable processes to what was previously a free-for-all. The problem is that IT […]

There’s something problematic about planning for resilience. On the one hand, we know it’s necessary. If the COVID pandemic taught us nothing else, we learned that unexpected major disruptions can and will occur. And those disruptions will involve not just technology but, in some cases, business processes, personnel, communication, and even the fundamental market characteristics […]

Many of my conversations with AWS customers are about their attempts to build developer experience platforms that simplify software development and operations, automate deployments, improve software quality, reduce costs, and ensure security and compliance. Unfortunately, not all platforms live up to their expectations. The most frequently cited problem is development teams rejecting the platform that […]