Tag: Salesforce

There is a flurry of contact center solutions being brought to market, but enterprise customers often find these solutions time-consuming, cost-intensive, and difficult to implement. Learn how to integrate an Amazon Connect instance with Salesforce Service Cloud to automatically create a case in Salesforce using REST APIs and Amazon Kinesis Data Streams. This allows you to proactively handles call drops occurring for customers when they dial into a contact center solution.

Upgrading legacy systems to the cloud can seem daunting and time-consuming, but with the right combination of AWS Systems Manager, AWS Directory Service, and a few simple AWS Lambda functions, you can upgrade from your outdated Windows environments flawlessly, seamlessly, and at scale. Learn how you can run an in-place upgrade of your Windows 2008 R2 production instances to Windows 2019 R2, and how to control instance tagging so you can orchestrate the root volume replacement process.

Amazon AppFlow allows you to source data from AWS services and SaaS applications such as Salesforce, and aggregate them in AWS data lakes and data warehouses to draw unique data-driven insights. Learn how to set up Amazon AppFlow for Salesforce users and follow along with two use cases, one for updating Amazon Redshift with new Salesforce contact information, and another for creating new Salesforce lead records using campaign data stored in Amazon S3.

Take a look at the most popular APN Blog posts in 2019. Our goal with this blog is to share timely and relevant news, technical solutions, partner success stories, and more from Amazon Web Services and the AWS Partner Network (APN) specifically. The APN is the global partner program for AWS and helps tens of thousands of organizations across the world build, market, and sell their AWS-based offerings. Thank you for reading, and Happy New Year!

Before making a purchasing decision, AWS customers tell us they want to know if a tool or application will integrate with AWS services running in their cloud environment. To meet this need for customers, we are excited to introduce AWS Service Ready. This program identifies and validates products from APN Technology Partners that integrate with specific AWS services, and recommends these products to customers.

There are AWS PrivateLink-enabled SaaS offerings from APN Partners for everything from managed databases to analytics tools and fraud detection APIs. By integrating with AWS PrivateLink, these offerings make it easy to consume fully-managed services while still maintaining a private network configuration that used to require you to host applications yourself. To help you find SaaS products like these, we are excited to feature solutions from APN SaaS Partners who fully support AWS PrivateLink access to their applications.

Data is one of the most important assets FinancialForce customers have, and business applications in particular hold an enormous amount of vital data. Tapping into this can mean the difference between a well-run and world-class business. FinancialForce provides solutions on top of the Salesforce platform for core business functionalities, such as financial management and professional services automation. Learn how FinancialForce unlocks the potential of data by integrating between AWS and Salesforce.

As organizations seek to innovate and build customer experiences faster by leveraging data about their customers, a closer integration of Salesforce and AWS opens up a lot of possibilities. In this post, we’ll explore some specific Salesforce integration scenarios that customers often ask about. The announcement from AWS and Salesforce about our extended strategic alliance and how we’re integrating our products underscores the opportunity to help enterprises get more out of their customer data.