Category: Intermediate (200)

The move to cloud-based contact centers (CCaaS) enables innovations like remote agents, sentiment analysis, and AI to improve customer experience. Operata offers a CX monitoring platform for Amazon Connect that provides observability into these connections, helping teams manage shared responsibility, analyze performance, anticipate issues, and optimize resources. Investing in visibility through tools like Operata sets CCaaS customers up for operational success.

Noventiq developed uDMS, a smart document management system hosted on AWS serverless architecture that removes the need to manage servers while ensuring scalability, cost-efficiency, and global accessibility. uDMS offers easy document tracking, metadata templating, workflow notifications, version control, and integrates well with other systems. It demonstrates how a serverless architecture can enable rapid deployment and modernization of legacy document management systems.

Environmental, social, and governance (ESG) initiatives are gaining traction, but companies often struggle to measure progress. The Science-Based Targets initiative (SBTi) offers clearly-defined greenhouse gas emission reduction targets aligned with global climate goals. Choosing the right tools, like the Adonis carbon management platform from eCloudvalley, is critical for data integration, effective tracking, and sustainability strategy optimization on this journey.

Social media is an integral part of everyday life as billions use it to connect, share, and find entertainment. Hootsuite provides businesses with a secure, scalable platform to manage social media across channels, analyze performance, and deliver customer care. By leveraging AWS services, Hootsuite offers robust tools to help brands economically manage their digital footprint, better understand their audience, and optimize their social media investments.

Data observability enables monitoring, understanding, and troubleshooting data pipelines to ensure smooth and efficient workflows. By tracking metrics like lineage, volume, and schema, data engineers can quickly identify issues, optimize performance, and make informed decisions. TCS outlines an approach using AWS services for event ingestion, aggregation, and visualization to address observability challenges.

Symmetry Systems DataGuard is a data security posture management solution to enhance protection of sensitive data in AWS environments. It seamlessly integrates with AWS services to discover where sensitive data resides, map permissions, and identify risks—all without extracting data. Overall, the combination of AWS security services and Symmetry Systems DataGuard enables organizations to securely unlock the full potential of the cloud.

Dive into SparkLearn’s path towards establishing a SaaS business with insights from Chad Udell, Co-CEO at SparkLearn. Notable points of discussion with the AWS SaaS Factory team revolved around the significance of adopting a product-led growth strategy and harnessing cloud services to channel resources towards enhancing the end-user experience rather than infrastructure. AWS SaaS Factory helps organizations looking to build new products or optimize existing SaaS solutions on AWS.

Many organizations are migrating mainframe workloads to AWS to modernize applications and infrastructure. Mainframe batch jobs are business-critical, so AWS integrated its Mainframe Modernization service with BMC’s Control-M workflow orchestrator. Control-M automates and monitors batch jobs on-premises and in the cloud. This integration provides end-to-end visibility, prevents service degradation, and avoids missed SLAs.

Industry 4.0 increases product complexity and customer expectations, challenging industrial companies. Tech Mahindra’s Engineering on Cloud – PLM solution leverages AWS to help manufacturers centralize product data management and accelerate innovation. This cloud-native solution optimizes costs and provides enhanced security, scalability, and availability with faster time-to-market and streamlined collaboration.

As online commerce grows, so do opportunities for fraud. Businesses lose billions annually to bots and attacks like scraping and payment fraud, making effective and scalable protection essential. DataDome provides accurate, real-time detection and mitigation without compromising user experience. By deploying globally on AWS and optimizing performance, DataDome achieves sub-millisecond response times to inspect every request while minimizing false positives.