Category: Business Productivity

Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.

Companies often need to securely share digital resources when collaborating, and the extranet provides a mechanism for this using cloud platforms like AWS. Alkira’s Extranet-as-a-Service (EaaS) solution enables secure global connectivity, network segmentation, NAT for overlapping IPs, and integrated security for partner access to AWS applications. Alkira reinvents networking for the cloud era and allows enterprises to build networks with cloud-like speed, agility, and scale.

The evolution of embedded and invisible banking has led to complex integrations between financial organizations and third-party platforms. To simplify identity management across business partners, organizations are investigating identity-as-a-service solutions using blockchain. Capgemini can help implement embedded and invisible banking by leveraging Amazon Managed Blockchain to manage decentralized identities. This provides a single immutable identity for users that scales across sub-units and partners.

The interest in cloud streaming for interactive applications is at an all-time high across a diverse range of industries, driven by cross-sector trends that have elevated the topic to boardroom agendas. Learn why the release of ZeroLight’s OmniStream product is an exciting opportunity for brands to unlock the full potential of cloud streaming for their applications. Over 50 million minutes of interactive cloud streaming have already been delivered through the platform.

Knowlarity’s Cloud Call Center is a SaaS solution on AWS that enhances customer experience by enabling real-time conversations and personalized interactions. It reduces communication costs, increases efficiency and productivity, and provides analytics and real-time performance insights. Knowlarity provides this functionality to leading brands globally across different verticals and processes 10 billion messages every month.

The installation of highly available, scalable, and reliable SAP systems is a crucial aspect to consider for customers embarking on their greenfield, brownfield, or bluefield SAP projects. AWS Launch Wizard for SAP offers a guided wizard-based experience that simplifies and accelerates the deployment of SAP systems based on HANA database. Deloitte is the key partner in testing beta features for AWS Launch Wizard for SAP and has done significant testing and provided feedback in enhancing the service features.

With TCS RemacX, you can integrate the email channel with an agent desktop powered by Amazon Connect. TCS RemacX is an intuitive cloud-based omnichannel agent customer experience collaboration space powered by Amazon Connect, providing call context while leveraging AI to assist agents in first contact resolution. It adheres to an established SLA that the contact center supervisors can oversee and maintain.

Learn how EPI-USE ERP PAY provides end-to-end automated reconciliation to SAP with a consolidated view on all external digital payment touchpoints in the organization. EPI-USE ERP Pay is designed and built by EPI-USE Payment Services to address these challenges for SAP clients without the need to change Payment Service Providers or introduce additional software in the client landscape. The AWS SDK for SAP ABAP supports SAP NetWeaver ABAP version 7.4 and above.

Many organizations have stitched together a set of siloed functional and technical supply chain systems to solve their business problems, but some lack traceability and transparency across the end-to-end value chain. Learn how Accenture’s SynOps for Supply Chain on AWS addresses these challenges by offering a fully integrated solution which brings traceability and transparency to the decision-making process.

Intelligent document processing (IDP) falls under the intelligent process automation of business tasks, and specifically involves extracting value from documents in an automated manner. Learn how customers can leverage Data Reply’s end-to-end IDP pipeline solution called DocExMachina, which is based on Amazon Textract and Amazon Comprehend. We’ll show how to make this pipeline document agnostic and customizable on AWS.