Tag: citizen services

Today, Amazon Web Services (AWS), the United Nations Development Programme (UNDP) and Public Digital announced the recipients of the Future of Government Awards 2025. This year’s awards saw a surge in nominations for digital public infrastructure (DPI) initiatives, evidence of the increased focus and importance it is playing in societies worldwide. Read this post to learn about the winners and honorary mentions.

In this post, we explore how AWS enables the automation of deploying a DPI-based solution stack. We highlight Sunbird RC (Registry and Credentials) as a real-world digital public goods (DPG) building block. The following example provides an overview and execution of the packaging available in the Sunbird community GitHub repository for provisioning required AWS services and deploying Sunbird RC services.

Creating a government that is more transparent, better performing, and capable of responding to the needs of its citizens in real-time is not without its challenges. Governments must navigate a complex landscape of legacy systems, stringent regulations, and the need to protect sensitive citizen data. This is when the concept of a landing zone becomes essential.

Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.

Digital public infrastructure (DPI) describes the foundational digital capabilities nations provide to facilitate efficient and secure interactions within society, such as proving identity, paying for goods and services, proving an entitlement, or sharing data. DPI is a country’s digital backbone, rapidly enabling modern and responsive government, increasing inclusion and economic participation, and stimulating innovation across all sectors. This post provides several compelling examples of governments worldwide that are benefitting from DPI.

Welcome to the frontier of public sector innovation, where artificial intelligence (AI) is not just a buzzword but a tool for transformative change. As citizens’ expectations evolve and the need for rapid, accurate information becomes more pronounced, state and local governments seek smarter ways to keep pace. Enter Retrieval-Augmented Generation (RAG) and large language models (LLMs)—the dynamic duo powering the next wave of efficient state and local government services.

When government agencies choose Amazon Web Service (AWS) to store data, they choose to take advantage of inheriting the strictest security controls and standards. In addition, AWS services offer a unique opportunity to enhance networking and security approaches, ensuring safe and resilient data transfer mechanisms. This blog post provides guidance towards data sharing among government agencies, offering prescriptive approaches and best practices for implementing secure data exchange solutions using AWS services.

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In this post, Amazon Web Services (AWS) experts share examples of innovation from New Mexico and North Carolina. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads.

The potential of open data to transform governance and public services is immense, but realizing this potential requires overcoming common obstacles. In this post, we will explore best practices and solutions for Canadian public sector organizations seeking to use the cloud for open data, specifically examining how Amazon Web Services (AWS) can enable open data success.

Kim Majerus, vice president of global education and US state and local government for worldwide public sector at Amazon Web Services (AWS), led the keynote address at the AWS IMAGINE conference for education, state, and local leaders. Majerus shared how AWS customers are innovating for their communities with the cloud and announced new public sector initiatives from AWS. Two special guests joined Majerus on stage to share how a culture of innovation is transforming the student and citizen experience at their organizations. Read this post for some of the highlights from the AWS IMAGINE conference keynote.