Category: Public Sector

AWS announced that Amazon Connect, its omnichannel cloud contact center service, has achieved FedRAMP Authorized status at the High Impact Level. FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. In this blog post, learn how to deploy a secure Amazon Connect contact center with conversational AI features to route callers and chatters to the agents best able to assist them.

The Busan Cloud Innovation Center (CIC) teamed up with the World Food Programme (WFP), the Busan IT Promotion Agency, and technology startup Nuvilab to use cloud technology to address food waste in South Korea. Using Amazon’s “Working Backwards” approach with artificial intelligence (AI), machine learning (ML), and data lake solutions on AWS, the team developed Zero Waste Zero Hunger (ZWZH), a program that uses artificial intelligence AI to provide data about food consumption.

How can public sector organizations help address the cloud skills gap? To discuss this, AWS recently hosted a webinar with a panel of government officials and workforce planning experts. These experts shared their success stories and offered best practices to state and local agencies looking to develop their own workforce strategies to build a robust pipeline of cloud talent. Read on for the top takeaways from the webinar.

In the International Institute for Management Development (IMD) 2022 Digital Competitiveness Index, Japan ranked 29th out of 63 countries, down one place from last year’s ranking. A 2021 white paper on information and communications by the Ministry of Internal Affairs and Communications highlighted the gap between urban and rural digital transformation initiatives in Japan, with urban areas making more progress and local areas lagging behind. There is an urgent need to accelerate digital transformation across Japan to maintain and strengthen Japan’s competitiveness. Learn about local best practices in digital innovation across seven regions of Japan.

Virtually all federal, state, and local government agencies are subject to various data retention and records management policies, regulations, and laws. AWS Wickr provides federal agencies with an innovative solution that can help them build public trust by protecting sensitive communications, while supporting the capture and management of records.  

Amazon’s Working Backwards process puts the customer at the center of discussions about designing a solution based on their needs. The City of Bellevue, Washington recently benefited from this practice through a workshop facilitated by the Arizona State University (ASU) Smart City Cloud Innovation Center (CIC), powered by AWS. The CIC workshop provided clarity on Bellevue’s local road safety needs and how to best align its projects with national investment priorities.

At the AWS Summit New Delhi and AWS Summit Singapore, AWS leaders and customers shared stories of how they’re innovating rapidly, improving citizens’ lives, transforming their operations, and creating technology that can scale for social good. Read on for some of the highlights at these Summit keynotes.

Healthcare providers and healthcare systems want to modernize their healthcare data exchanges so they can better analyze and gain more insight from their clinical data. In this walkthrough, learn how to use AWS to migrate legacy healthcare messaging data into Amazon HealthLake, which can use artificial intelligence (AI) and machine learning (ML) to discover meaningful and actionable healthcare information embedded in unstructured text.

State and local government organizations are experiencing an increase in cyber incidents that impact and disrupt citizen services. In 2021, US President Joe Biden signed the Infrastructure Investment and Jobs Act (IIJA), which created the State and Local Cybersecurity Grant Program (SLCGP) to provide funding to eligible entities to address cybersecurity risks and threats to information systems owned or operated by, or on behalf of, state, local, or tribal governments. This blog post guides you through some resources and approaches to consider as organizations strive to meet the SLCGP funding requirements.

Earlier this year, AWS launched the 2022 Amazon Sustainability Data Initiative (ASDI) Global Hackathon, part of a new collaboration with the International Research Centre in Artificial Intelligence, under the auspices of UNESCO. Participants were asked to use their creativity, intelligence, and technical skills to build sustainability solutions using data from ASDI on Amazon SageMaker Studio Lab, or any AWS Cloud services, to build solutions that support one or more of the Sustainable Development Goals (SDGs) from the United Nations (UN). Learn more about the winning projects.