Tag: AWS Customer

This post is co-written by John Duprey and Filippo Pompili from Thomson Reuters. Thomson Reuters (TR) is one of the world’s most trusted providers of answers, helping professionals make confident decisions and run better businesses. Teams of experts from TR bring together information, innovation, and confident insights to unravel complex situations, and their worldwide network […]

This is a guest post authored by Rebecca Owens and Julian Hernandez, who work at Genesys Cloud.  Legacy technology limits organizations in their ability to offer excellent customer service to users. Organizations must design, establish, and implement their customer relationship strategies while balancing against operational efficiency concerns. Another factor to consider is the constant evolution […]

This is a joint blog post with AWS Solutions Architects, Jorge Alfaro Hidalgo and Mauricio Zajbert, and Chester Perez, the Contact Center Manager at Xpertal. Fomento Económico Mexicano, S.A.B. de C.V. (FEMSA) is a Mexican multinational beverage and retail company headquartered in Monterrey, Mexico. Fomento Económico Mexicano, S.A.B. de C.V., or FEMSA, is a Mexican […]

Although we might think the world is already sufficiently mapped by the advent of global satellite images and street views, it’s far from complete because much of the world is still uncharted territory. Maps are designed for humans, and can’t be consumed by autonomous vehicles, which need a very different technology of maps with much […]

This is a guest post by Jeff Finkelstein, founder of Customer Paradigm, a full-service interactive media firm and Magento solutions partner. Many small retailers use Magento, an open-source ecommerce platform, to create websites or mobile applications to sell their products online. Personalization is key to creating high-quality ecommerce experiences, but small businesses often lack access […]

The Guinness Six Nations Championship began in 1883 as the Home Nations Championship among England, Ireland, Scotland, and Wales, with the inclusion of France in 1910 and Italy in 2000. It is among the oldest surviving rugby traditions and one of the best-attended sporting events in the world. The COVID-19 outbreak disrupted the end of […]

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage. Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Arcanum Digitheca, a free service provided by […]

This is a guest post by Dustin Potter at EagleDream Technologies. In their own words, “EagleDream Technologies educates, enables, and empowers the world’s greatest companies to use cloud-native technology to transform their business. With extensive experience architecting workloads on the cloud, as well as a full suite of skills in application modernization, data engineering, data […]

This is a guest post by Ray Goh, a tech executive at DBS Bank.  AWS DeepRacer is an autonomous 1/18th scale race car powered by reinforcement learning, and the AWS DeepRacer League is the world’s first global autonomous racing league. It’s a fun and easy way to get started with machine learning (ML), regardless of […]

University of Illinois, Urbana Champaign (UIUC) has partnered with the Amazon Machine Learning Solutions Lab to help UIUC football coaches prepare for games more efficiently and improve their odds of winning. Previously, coaches prepared for games by creating a game planning sheet that only featured types of plays for a certain down and distance, and […]