Tag: AWS

In this post, we demonstrate how to use Amazon Polly—a leading cloud service that converts text into lifelike speech—to read the content of a webpage and highlight the content as it’s being read. Adding audio playback to a webpage improves the accessibility and visitor experience of the page. Audio-enhanced content is more impactful and memorable, […]

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. If your contact center is serving calls over the internet, network metrics like packet loss, jitter, and round-trip time are key to understanding call quality. In the post Easily monitor call quality with Amazon Connect, we introduced a solution that […]