Tag: Amazon Kendra

In today’s digital landscape, the demand for audio and video content is skyrocketing. Organizations are increasingly using media to engage with their audiences in innovative ways. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The rise of virtual workplaces has […]

Citibot is a technology company that builds AI-powered chat solutions for local governments such as Fort Worth, Texas; Charleston, South Carolina; and Arlington, Virginia. With Citibot, local residents can quickly get answers to city-related questions, report issues, and receive real-time alerts via text responses. To power these interactions, Citibot uses Amazon Lex, a service for building conversational interfaces for text and voice applications. Citibot built the chatbot to handle basic call queries, which allows government employees to allocate more time to higher-impact community actions.