AWS Machine Learning Blog

In this post, we explain how InsuranceDekho harnessed the power of generative AI using Amazon Bedrock and Anthropic’s Claude to provide responses to customer queries on policy coverages, exclusions, and more. This let our customer care agents and POSPs confidently help our customers understand the policies without reaching out to insurance subject matter experts (SMEs) or memorizing complex plans while providing sales and after-sales services. The use of this solution has improved sales, cross-selling, and overall customer service experience.

In this post, we introduce the core dimensions of responsible AI and explore considerations and strategies on how to address these dimensions for Amazon Bedrock applications.

This post focuses on doing RAG on heterogeneous data formats. We first introduce routers, and how they can help managing diverse data sources. We then give tips on how to handle tabular data and will conclude with multimodal RAG, focusing specifically on solutions that handle both text and image data.

The Cohere Embed multimodal embeddings model is now generally available on Amazon SageMaker JumpStart. This model is the newest Cohere Embed 3 model, which is now multimodal and capable of generating embeddings from both text and images, enabling enterprises to unlock real value from their vast amounts of data that exist in image form. In this post, we discuss the benefits and capabilities of this new model with some examples.

In this post, we discuss how GoDaddy’s Care & Services team, in close collaboration with the  AWS GenAI Labs team, built Lighthouse—a generative AI solution powered by Amazon Bedrock. Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. With Amazon Bedrock, GoDaddy’s Lighthouse mines insights from customer care interactions using crafted prompts to identify top call drivers and reduce friction points in customers’ product and website experiences, leading to improved customer experience.

In this post, we showcase how to fine-tune a text and vision model, such as Meta Llama 3.2, to better perform at visual question answering tasks. The Meta Llama 3.2 Vision Instruct models demonstrated impressive performance on the challenging DocVQA benchmark for visual question answering. By using the power of Amazon SageMaker JumpStart, we demonstrate the process of adapting these generative AI models to excel at understanding and responding to natural language questions about images.

In this post, we explore how Principal used QnABot paired with Amazon Q Business and Amazon Bedrock to create Principal AI Generative Experience: a user-friendly, secure internal chatbot for faster access to information. Using generative AI, Principal’s employees can now focus on deeper human judgment based decisioning, instead of spending time scouring for answers from data sources manually.

Cloud costs can significantly impact your business operations. Gaining real-time visibility into infrastructure expenses, usage patterns, and cost drivers is essential. To allocate costs to cloud resources, a tagging strategy is essential. This post outlines steps you can take to implement a comprehensive tagging governance strategy across accounts, using AWS tools and services that provide visibility and control. By setting up automated policy enforcement and checks, you can achieve cost optimization across your machine learning (ML) environment.

In this post, we walk through a step-by-step guide to automating invoice processing using Streamlit and Amazon Bedrock, addressing the challenge of handling invoices from multiple vendors with different formats. We show how to set up the environment, process invoices stored in Amazon S3, and deploy a user-friendly Streamlit application to review and interact with the processed data.

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM), making it easier to securely share and discover machine learning (ML) models across your AWS accounts. In this post, we will show you how to use this new cross-account model sharing feature to build your own centralized model governance capability, which is often needed for centralized model approval, deployment, auditing, and monitoring workflows.