Category: Retail

This post is a joint collaboration with Andries Engelbrecht and James Sun of Snowflake, Inc. The cloud computing revolution has enabled businesses to capture and retain corporate and organizational data without capacity planning or data retention constraints. Now, with diverse and vast reserves of longitudinal data, companies are increasingly able to find novel and impactful […]

Customers expect personalized contact center experiences. They want easy access to customer support and quick resolution of their issues. Delighting callers with a quick and easy interaction remains central to the customer experience (CX) strategy for support organizations. Enterprises often deploy omni-channel contact centers so that they can provide simple mechanisms for their customers to […]

This post is co-authored by Lezgin Bakircioglu, Innovation and Security Manager at Daniel Wellington. In their own words, “Daniel Wellington (DW) is a Swedish fashion brand founded in 2011. Since its inception, it has sold over 11 million watches and established itself as one of the fastest-growing and most coveted brands in the industry.” In […]