Category: Amazon Kendra

The recent pandemic and the impossibility of meeting customers in person has made two-way contact centers an effective tool for sales representatives. Amazon Connect is the ideal service to manage these contacts, and its adoption gives you the opportunity to gather new business insights. Thanks to Amazon Connect, you can program outbound calls to reach […]

Updated May 2023 (v0.3.0): With this release MediaSearch indexer now supports indexing YouTube media and the MediaSearch Finder is enhanced to support playing YouTube videos inline. The demand for audio and video media content is growing at an unprecedented rate. Organizations are using media to engage with their audiences like never before. Product documentation is […]

Amazon Kendra is a fully managed, intelligent search service powered by machine learning. Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for. Using keyword or natural language queries, employees and customers can find the right content even when it’s scattered across […]

When you deploy intelligent search in your organization, two important factors to consider are access to the latest and most comprehensive information, and a contextual discovery mechanism. Many companies are still struggling to make their internal documents searchable in a way that allows employees to get relevant information knowledge in a scalable, cost-effective manner. A […]

Amazon Kendra is an intelligent search service powered by machine learning (ML). Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for, even when it’s scattered across multiple locations and content repositories within your organization. With Amazon Kendra, you can search through […]

For many enterprises, critical business information is often stored as unstructured data scattered across multiple content repositories. It is challenging for organizations to make this information available to users when they need it. It is also difficult to do so securely so that relevant information is available to the right users or user groups. Different […]

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

Medical data is highly contextual and heavily multi-modal, in which each data silo is treated separately. To bridge different data, a knowledge graph-based approach integrates data across domains and helps represent the complex representation of scientific knowledge more naturally. For example, three components of major electronic health records (EHR) are diagnosis codes, primary notes, and […]

Unstructured data belonging to the enterprise continues to grow, making it a challenge for customers and employees to get the information they need. Amazon Kendra is a highly accurate intelligent search service powered by machine learning (ML). It helps you easily find the content you’re looking for, even when it’s scattered across multiple locations and […]

Data is proliferating inside the enterprise and employees are using more applications than ever before to get their jobs done, in fact according to Okta Inc., the number of software apps deployed by large firms across all industries world-wide has increased 68%, reaching an average of 129 apps per company. As employees continue to self-serve […]