Category: Amazon Comprehend

Processing incoming documents such as contracts and agreements is often an arduous task. The typical workflow for reviewing signed contracts involves loading, reading, and extracting contractual terms from agreements, which requires hours of manual effort and intensive labor. At AWS Finance and Global Business Services (AWS FGBS), this process typically takes more than 150 employee […]

Support tickets, customer feedback forms, user surveys, product feedback, and forum posts are some of the documents that businesses collect from their customers and employees. The applications used to collect these case documents typically include incident management systems, social media channels, customer forums, and email. Routing these cases quickly and accurately to support groups best […]

Based on our day to day experience, the information we consume is entirely digital. We read the news on our mobile devices far more than we do from printed copy newspapers. Tickets for sporting events, music concerts, and airline travel are stored in apps on our phones. One could go weeks or longer without needing […]

July 2023: This post was reviewed and updated for accuracy. The AWS CloudFormation template was updated. As organizations grow larger in size, so does the need for having better document processing. In industries such as healthcare, legal, insurance, and banking, the continuous influx of paper-based or PDF documents (like invoices, health charts, and insurance claims) […]

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to find insights and relationships like people, places, sentiments, and topics in unstructured text. You can now use Amazon Comprehend ML capabilities to detect and redact personally identifiable information (PII) in customer emails, support tickets, product reviews, social media, and more. […]

Amazon Comprehend now supports Amazon Virtual Private Cloud (Amazon VPC) endpoints via AWS PrivateLink so you can securely initiate API calls to Amazon Comprehend from within your VPC and avoid using the public internet. Amazon Comprehend is a fully managed natural language processing (NLP) service that uses machine learning (ML) to find meaning and insights […]

Update Aug 12, 2020 – New features: Amazon Comprehend adds five new languages(Spanish, French, German, Italian and Portuguese) read here. Amazon Comprehend increased the limit of number of entities per custom entity model from 12 to 25 read here. Organizations across industries have a lot of unstructured data that you can evaluate to get entity-based […]

Amazon Textract is a machine learning (ML) service that makes it easy to extract text and data from scanned documents. Textract goes beyond simple optical character recognition (OCR) to identify the contents of fields in forms and information stored in tables. This allows you to use Amazon Textract to instantly “read” virtually any type of […]

In this post, we demonstrate how to use Amazon Comprehend Medical to extract medication names and medical conditions to monitor drug safety and adverse events. Amazon Comprehend Medical is a natural language processing (NLP) service that uses machine learning (ML) to easily extract relevant medical information from unstructured text. We query the OpenFDA API (an open-source API published by […]

Update Sep 28, 2020 – New features: Amazon Comprehend custom entity recognition real-time endpoints now supports application auto scaling. Please refer to the section Auto Scaling with real-time endpoints in this post to learn more. Update Aug 12, 2020 – New features: Amazon Comprehend adds five new languages(Spanish, French, German, Italian and Portuguese) read here. Amazon […]