Category: Amazon Comprehend

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text. Amazon Comprehend provides customized features, custom entity recognition, custom classification, and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. We recently added […]

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. IDP uses natural language technologies and computer vision to extract data from structured and unstructured content, especially from documents, to support automation and augmentation.”  – Gartner The goal of Amazon’s intelligent document processing (IDP) […]

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. For example, marketing could use this data to create campaigns targeting different customer segments. Customer service departments could use this […]

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. We also discussed how to extract various types of documents in an […]

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. These AI technologies can be used across insurance use cases such […]

Founded more than 91 years ago in Seattle, John L. Scott Real Estate’s core value is Living Life as a Contribution®. The firm helps homebuyers find and buy the home of their dreams, while also helping sellers move into the next chapter of their home ownership journey. John L. Scott currently operates over 100 offices […]

Enterprises often deal with large volumes of IT service requests. Traditionally, the burden is put on the requester to choose the correct category for every issue. A manual error or misclassification of a ticket usually means a delay in resolving the IT service request. This can result in reduced productivity, a decrease in customer satisfaction, […]

Earlier this year, Amazon Comprehend, a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text, launched the Targeted Sentiment feature. With Targeted Sentiment, you can identify groups of mentions (co-reference groups) corresponding to a single real-world entity or attribute, provide the sentiment associated with each entity mention, and offer […]

“85% of buyers trust online reviews as much as a personal recommendation” – Gartner Consumers are increasingly engaging with businesses through digital surfaces and multiple touchpoints. Statistics show that the majority of shoppers use reviews to determine what products to buy and which services to use. As per Spiegel Research Centre, the purchase likelihood for […]

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. There is limited automation available today to process and extract information from all the documents, especially due to varying formats and layouts. Due […]