Tag: retailing

Historically, travel and hospitality companies relied on loyalty programs to do exactly that—build loyalty. However, a McKinsey & Company 2023 report shows that loyalty is in decline. Now, customers often belong to three to four different loyalty programs, rather than devoting all or most of their spending to a single brand. The same study from […]

Modern airports offer a wide variety of amenities designed to make your journey more enjoyable and productive before boarding your flight. You can stock up on last-minute essentials at a retail store, relax at an airport lounge, or try one of the many restaurants and bars that line the concourses. While travelers routinely take advantage […]

Travel is a personal experience, whether you are traveling for leisure, business, or a combination of both. When people travel, they dream about exotic places, the opportunity to meet new people, make connections, create partnerships, or drive new business. There are thousands of travel technology topics I could write about, but with the IATA Airline […]