Tag: personalization

Historically, travel and hospitality companies relied on loyalty programs to do exactly that—build loyalty. However, a McKinsey & Company 2023 report shows that loyalty is in decline. Now, customers often belong to three to four different loyalty programs, rather than devoting all or most of their spending to a single brand. The same study from […]

Modern airports offer a wide variety of amenities designed to make your journey more enjoyable and productive before boarding your flight. You can stock up on last-minute essentials at a retail store, relax at an airport lounge, or try one of the many restaurants and bars that line the concourses. While travelers routinely take advantage […]

In the travel and hospitality (T&H) industry, organizations need to constantly adjust the products that they offer and the prices that they charge. Optimizing a product pricing strategy for T&H companies is critical to their ability to provide value for guests and travelers and maximize profitability. Using Product Offerings & Pricing solutions on Amazon Web […]

How leading retailers are transforming the industry with advanced cloud-based technologies and services The rise of digital commerce Although digital commerce has been around for almost 3 decades, its growth has recently accelerated, boosted by access to new cloud technologies, better mobile apps, and a raft of new fulfillment options. Consumers are spending more time […]

Every day our digital experiences are highly infused with personalizations. Yet, the patient and clinical experience in healthcare remains mostly unaffected. We’ll show what a modern digital patient experience could look like, in which the patient gets recommended the right doctor or specialist for a particular illness based on the patient’s symptoms. Introduction Despite recent […]

If there is an industry whose economic results are driven, sustained, and largely dictated by customer experience, that industry is travel and hospitality (T&H). In 2022, 66 percent of travel and tourism was booked online and is predicted to grow to 74 percent in 2026 (Statista). Today’s travelers and guests have the hyperability to compare […]

A pioneer in the frozen food industry, Schwan’s Home Delivery was in the frozen food delivery business before it was cool! In fact, when the company started in 1952, it launched with just three things: ice cream, a yellow delivery truck, and a mission to deliver quality food directly to American families. Since then, the […]

This year’s GroceryShop was one of the best to date. This event has become “the” grocery industry event of the year and is a must-attend event for the consumer packaged goods (CPG) industry. There were excellent senior leadership speakers. Relevant, targeted content. A focused and lively presentation approach. A space for start-ups and new industry […]

In many ways, consumer packaged goods (CPG) brands face many areas of uncharted territory in today’s business climate: pandemics, supply chain disruptions, and ever-changing regulations and consumer expectations. However, despite such volatility, CPGs also face enormous opportunities, as consumer demand continues to rise at an astonishing rate. The following three key principles should be considered […]

The expectations of the retail customer have changed permanently. Pandemic-influenced adaptations to shopping, such as buy-online-pick-up-in-store (BOPIS) and buy-now-pay-later (BNPL), as well as an increasingly competitive digital commerce landscape, have made it more critical than ever to personalize customers’ retail experiences. To stand out and reach customers most likely to be ready to buy, keep […]