Tag: loyalty

Loyalty /ˈloi(-ə)l-tē/, noun: the quality of being loyal; a strong feeling of support or allegiance. Loyalty programs have been around for hundreds of years. The concept dates back to ancient Egypt, where workers were given beer-and-bread “tokens”—similar to loyalty points—in exchange for their labor. Similarly, merchants in the 1800s gave customers copper tokens to encourage […]

Building and maintaining a loyal customer base is critical to the long-term success of retail. This is especially true in today’s multichannel digital shopping space that now even includes hybrid brick-and-mortar “smart stores.” Retail predictions recently released in a worldwide study by IDC strongly indicate that by 2024, 40% of retailers will adopt a multilevel […]

As the travel and hospitality industry reopens, providers are focused on keeping operational costs in line and managing the complexities of hiring and training their workforce. In this moment, travel and hospitality providers must also remember the importance of being customer-obsessed. The slate has been wiped clean on customer loyalty. For most travelers and guests, […]

“One of the only ways to get out of a tight box is to invent your way out” – Jeff Bezos Industries are going through difficult times; global businesses impacted by the prolonged lockdown must transform challenges into great opportunities. The world has witnessed similar events in the past, although maybe not quite at this […]

Local Measure is making travel and hospitality more human through technology. CEO of Local Measure Jonathan Barouch joined David Peller, Head of Worldwide Business Development for AWS Travel and Hospitality, for a wide-ranging discussion that uncovered insights into the industry and current landscape. — David Peller (DP): Tell me a little about your business, Local […]