Tag: Cultural Change

Although still challenging and important, technology is often the easier part of digital transformation. As it turns out, the people part is the most critical and is often overlooked and under-appreciated. In an earlier blog post—‘The Why’—we discussed the goal of digital transformation and several critical attributes successful digitally-transformed organizations have in common. Many of […]

Background As an Enterprise Strategist at AWS, I spend the majority of my time in two key areas when I meet with customers: all things digital transformation—people, process, technology, culture, aligning technology investments to business outcomes, cloud migration, organizational change, etc.; and security, compliance, risk, and privacy topics, due to my experience as a former […]

Pick an organisation to transform into a modern, agile, and self-organised equivalent. Would you pick one of the biggest transportation companies in the world which happens to be a German state-owned, 150-year-old railway organisation with Works Councils? Probably not, and yet DB Systel, part of Deutsche Bahn, shows us that any organisation given the right […]

“Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.” — From the Agile Manifesto Since my blog post on the Chief People Officer (CPO) and CIO partnership, a new urgency has emerged—popularly named the “great resignation”—triggered by a demand for skills, a search […]

Overview Throughout the year, we write blog posts on whatever topics seem to be most important to the AWS customer executives we speak to. Each of us on the Enterprise Strategy team holds 100-200 customer meetings a year, generally at the most senior executive levels, to try to help with their challenges in digital transformation—cultural […]

The harder you push, the harder the system pushes back. —Peter Senge       A CIO is hired and charged with “fixing IT.” They launch a major reorganisation based on a desire to be an agile, digital-first, data-enabled, platform-based organisation (thank you, Dilbert). IT-staffed product teams are created, although bereft of the outsourced infrastructure […]

“We need to be more agile. CIO, make it so.”   This statement might work in Star Trek, but in the real world, it does nothing to create organisational agility and resilience. When talking to C-suite audiences about agility, it’s commonly the chief people officers (CPO) who lean into the discussions. They appreciate agility as […]

“We need to be an AI-enabled company.” Replace the “AI” with any technology from history and this comment becomes a common refrain across businesses lured by the promises of new technology and fuelled by FOMO (a fear of missing out). As enterprise strategists and former CXOs who have lived through many “technology is the solution, […]

When a measure becomes a target, it ceases to be a good measure. — Goodhart’s law As a developer fresh out of school, the first two service level agreements (SLAs) that I was accountable for were on-time delivery (OTD) and first time right (FTR). While the intention of the first time right measure was to reduce rework […]

It is not the strongest species that survive, nor the most intelligent, but the most responsive to change. —Charles Darwin From childhood, our amazing brain trains itself to recognise patterns. We use this capability to accelerate decision-making, saving us addressing every problem as if new. To apply patterns we ingest, filter, and interpret data using […]