Category: Artificial Intelligence

AI drives efficiency and better customer experience in insurance, if done transparently with strong governance to ensure fairness, ethics, and compliance.

Automate tedious tasks, gain faster insights through conversational analytics, and innovate using synthetic data – accelerating time-to-value from data assets.

With AI’s rapid evolution, boards face multi-faceted risks requiring diverse oversight, technical expertise, agile risk-mitigation, clear values guiding deployment, and robust cybersecurity – proactively managing uncertainties while capturing AI’s transformative potential.

“Productivity is being able to do things that you were never able to do before.” —anon With generative AI grabbing almost every organisation’s attention, watching how they use the technology is interesting. Today most AWS customers are focused on achieving productivity gains (e.g., making information easier to acquire and digest for customer service staff). A […]

The emergence of generative AI has brought about transformative possibilities and the potential to benefit how we work, live, and interact with the world. However, it is crucial to recognize the responsibility that comes with such powerful technology. When I speak to executives today, there is a lot of enthusiasm and excitement to get started […]

Organizations need a powerful infrastructure to realize the full value of their data. The purpose of this infrastructure is to organize data, ensure its quality, manage metadata and create a central catalog where the organization’s data can be queried. This infrastructure, called the data foundation, enables organizations to have clean, organized, and easily accessible data […]

Never waste your time; it is too precious. There are never any guarantees we will have tomorrow. —Catherine Pulsifer, Author “I don’t have enough (fill in the blank)” is a common refrain in the face of new demands. It’s normally followed by that much-loved phrase “We need to prioritise.” I’ve observed that the challenge is […]

“Any sufficiently advanced technology is indistinguishable from magic.” —Arthur C. Clarke Thomas Edison Center at Menlo Park in Edison, New Jersey, commemorates the birthplace of recorded sound and the world’s first practical incandescent light bulb. On New Year’s Eve, 1879, Thomas Edison used his newly invented incandescent lamp to illuminate Christie Street, where his laboratory […]

I wonder if we’re overlooking an important implication of AI and generative AI for the future of the enterprise. If, as seems to be the case, many employees will use generative AI applications to assist them and interactively support their work, then a new style of work is emerging. Success for an employee will mean […]

We’ve all been busily transforming for the last few years. Now there’s this big AI thing. How does it relate to the rest of our transformation? Should we be changing or rethinking our transformation plans? The easy answer is no, but there are some subtleties. We transform to increase our agility in the face of […]