Tag: amazon connect tasks

There are many situations where the activities you are running on a daily basis require queuing and prioritization so that you can optimize time spent by your employees by tracking their tasks. For example, nearly half of the time of nurses at a medical laboratory is spent on follow-up tasks in external applications and these […]

At the end of an interaction with a customer, agents have to create follow-up work items with other teams in order to provide the best end to end customer experience. Some examples include customer requests to mail specific product or services brochures, mailing a physical copy of a maintenance contract the customer has agreed on […]