Category: Amazon Connect

In this blog post, we focus on how to get analytics out of the rich set of data published by Amazon Connect. We make use of an Amazon Connect data stream and create an end-to-end workflow to offer an analytical solution that can be customized based on need.

Kinesis Data Firehose can now save data to Amazon S3 in Apache Parquet or Apache ORC format. These are optimized columnar formats that are highly recommended for best performance and cost-savings when querying data in S3. This feature directly benefits you if you use Amazon Athena, Amazon Redshift, AWS Glue, Amazon EMR, or any other big data tools that are available from the AWS Partner Network and through the open-source community.