AWS Marketplace
Category: Amazon Connect
Evolving the cloud marketplace to support solution-centric procurement
This post explores the value of solution-centric selling for Partners in AWS Marketplace and how customers can streamline their solution discovery and procurement. With over 50 multi-product solutions in AWS Marketplace today, Partners will learn how independent software vendors (ISVs), Channel Partners, system integrators, and distributors have already created innovative solutions that customers can start exploring today.
AWS Marketplace: Simplifying the path from discovery to deployment in the AI era
Earlier this year, we introduced a new generative AI-powered search for AI Agents and Tools in AWS Marketplace. Customers love the ease of using natural language to discover AI solutions that solve their business challenges. Today, we’re introducing new AI features that help reduce friction in discovery and transactions across AWS Marketplace.
Contact center testing, training, and monitoring with Bespoken
For customers building modern contact-center systems with Amazon Connect and Amazon Lex, quality is paramount. High-quality, accurate systems ensure that users aren’t frustrated and increase customer satisfaction (CSAT) as well as first-call resolution (FCR) rates. But it’s expensive and time-consuming to ensure modern Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) systems are working […]