Category: Messaging

AWS Organizations gives customers the ability to consolidate their billing across accounts. This reduces billing complexity and centralizes cost reporting to a single account. These reports and cost information are available only to users with billing access to the primary AWS account. In many cases, there are members of senior leadership or finance decision makers […]

United Services Automobile Association (USAA) is a San Antonio-based insurance, financial services, banking, and FinTech company supporting millions of military members and their families. USAA has partnered with Amazon Web Services (AWS) to digitally transform and build multiple USAA solutions that help keep members safe and save members money and time. Why build a S3 […]

Launchmetrics offers its Brand Performance Cloud tools and intelligence to help fashion, luxury, and beauty retail executives optimize their global strategy. Launchmetrics initially operated their whole infrastructure on-premises; however, they wanted to scale their data ingestion while simultaneously providing improved and faster insights for their clients. These business needs led them to build their architecture […]

In the past, brick-and-mortar retailers leveraged native marketing and advertisement channels to engage with consumers. They have promoted their products and services through TV commercials, and magazine and newspaper ads. Many of them have started using social media and digital advertisements. Although marketing approaches are beginning to modernize and expand to digital channels, businesses still […]

In this blog post, we demonstrate how to integrate Salesforce Lightning with Amazon DynamoDB by using Amazon AppFlow and Amazon EventBridge services bi-directionally. This is an event-driven, serverless-based microservice, allowing Salesforce users to update configuration data stored in DynamoDB tables without giving AWS account access from AWS Command Line Interface or AWS Management Console. This […]

Distributed applications resiliency is a cumulative resiliency of applications, infrastructure, and operational processes. Part 1 of this series explored application layer resiliency. In Part 2, we discuss how using Amazon Web Services (AWS) managed services, redundancy, high availability, and infrastructure failover patterns based on recovery time and point objectives (RTO and RPO, respectively) can help in […]

Many organizations have applications distributed across various business units. Teams in these business units may develop their applications independent of each other to serve their individual business needs. Applications can reside in a single Amazon Web Services (AWS) account or be distributed across multiple accounts. Applications may be deployed to a single AWS Region or […]

ERGO’s Technology & Services S.A. (ET&S) Cloud Solutions Department is a specialist team of cloud engineers who provide technical support for business owners, project managers, and engineering leads. The support team deals with complex issues, such as failed deployments, security vulnerabilities, environment availability, etc. When an issue arises, it’s categorized as Priority 1 (P1) or […]

Underwriting for life insurance can be quite manual and often time-intensive with lots of re-keying by advisers before underwriting decisions can be made and policies finally issued. In the digital age, people purchasing life insurance want self-service interactions with their prospective insurer. People want speed of transaction with time to cover reduced from days to […]

In this post, we provide a serverless solution to cost-optimize the storage of contact-center call recordings. The solution automates the scheduling, storage-tiering, and resampling of call-recording files, resulting in immediate cost savings. The solution is an asynchronous architecture built using AWS Step Functions, Amazon Simple Queue Service (Amazon SQS), and AWS Lambda. Amazon Connect provides an […]