Tag: Digital Customer Experience

We’re excited to announce the AWS Advertising and Marketing Technology Competency to help AWS customers find partners that will develop the future of advertising and marketing by promoting solutions built on AWS—making data interoperability and innovation more effective. Previously called the AWS Digital Customer Experience Competency, the expanded Competency includes new categories to further differentiate partners and help customers find the right solution for their business.

Metal Toad has been working with major entertainment brands for decades, including keeping some of the highest-profile media sites live under unique traffic conditions. Keeping these sites up and running is one of Metal Toad’s superpowers, but the AWS Digital Customer Experience Competency Partner couldn’t do it without the tools provided by AWS. Explore some of the strategies Metal Toad deployed to protect a customer’s site during an event where failure was not an option.

While batch analyzing text data has its own merits, learn about a simple, cost-effective, and efficient solution to analyze sentiment in real time. Confluent is an AWS Data and Analytics Competency Partner that makes it easy to capture and process data in real time and connect your applications, data systems, and entire organization with real-time data flows. It offers a resilient and scalable data streaming platform based on Apache Kafka, delivered as a fully managed service.

Cloud-based contact centers that leverage AI for enhancing the customer experience are gaining wide acceptance. TCS RemacX is an AI-powered CX collaboration space that extends Amazon Connect’s out-of-the box capabilities. It provides ways for customers to get insurance quotes, for example, and assists customer with FAQs using Amazon Lex. It also supports proactive customer communication like automated reminders for payments due using Amazon Pinpoint, and video calling using Amazon Chime.

IT teams are always exploring solutions to increase their existing investments and looking for solutions that answer business needs in line with IT objectives. Learn the benefits of adopting a composable customer data platform (CDP), discover ActionIQ’s Customer Experience (CX) Hub, and understand how ActionIQ and Amazon Redshift enable a composable CDP. This helps technical teams extend and enhance existing technology investments to manage data governance, costs and performance.

We are excited to highlight 135 AWS Partners that received new designations in October for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

We are excited to highlight 112 AWS Partners that received new designations in September for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Today’s customers demand personalized service. To meet these expectations, enterprises must continuously learn, evolve, and develop mechanisms to drive usability and improve the omnichannel experience. In this post, you’ll learn about the Infosys Customer Intelligence Platform (CIP), a solution built using Amazon Neptune and AWS to accelerate data ingestion, data processing, data modeling, and data analytics.

We are excited to highlight 133 AWS Partners that received new designations in July for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

We are excited to highlight 77 AWS Partners that received new designations in June for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.