Category: AWS Marketplace

The move to cloud-based contact centers (CCaaS) enables innovations like remote agents, sentiment analysis, and AI to improve customer experience. Operata offers a CX monitoring platform for Amazon Connect that provides observability into these connections, helping teams manage shared responsibility, analyze performance, anticipate issues, and optimize resources. Investing in visibility through tools like Operata sets CCaaS customers up for operational success.

Achieving FedRAMP authorization is critical for cloud service providers serving government agencies. Orca Security’s cloud-native platform on AWS provides comprehensive coverage to help companies navigate the complexities of FedRAMP. By determining impact levels, deploying in FedRAMP-compliant AWS regions, leveraging approved services, implementing security controls, preparing for authorization, and enabling continuous monitoring, Orca and AWS streamline the journey to FedRAMP compliance.

Generating high-quality synthetic data protects privacy and augments scarce real-world data for training machine learning models. This post shows how to integrate the Gretel synthetic data platform with Amazon SageMaker Pipelines for a full ML workflow. Gretel’s integration with SageMaker Pipelines in a hybrid or fully managed cloud environment enables responsible and robust adoption of AI while optimizing model accuracy. With Gretel, data scientists can overcome data scarcity without compromising individuals’ privacy.

MemVerge Memory Machine Cloud (MMCloud) enables running bioinformatics pipelines cost-effectively on Amazon EC2 Spot instances. It seamlessly integrates with Nextflow pipelines through the nf-float plugin and simplifies migrating on-premises pipelines to the AWS cloud. Learn how Columbia University and MDI Biological Laboratory leveraged MMCloud to run intensive genomic analyses at 50-80% lower cost by utilizing spot instances.

Social media is an integral part of everyday life as billions use it to connect, share, and find entertainment. Hootsuite provides businesses with a secure, scalable platform to manage social media across channels, analyze performance, and deliver customer care. By leveraging AWS services, Hootsuite offers robust tools to help brands economically manage their digital footprint, better understand their audience, and optimize their social media investments.

Symmetry Systems DataGuard is a data security posture management solution to enhance protection of sensitive data in AWS environments. It seamlessly integrates with AWS services to discover where sensitive data resides, map permissions, and identify risks—all without extracting data. Overall, the combination of AWS security services and Symmetry Systems DataGuard enables organizations to securely unlock the full potential of the cloud.

Companies often struggle to understand customer sentiment in call center data, posing barriers to responding to emotions in real-time. SuccessKPI uses natural language understanding and machine learning on a large dataset to enable sentiment prediction. This helps avoid bias of human reviewers and attain objective results when analyzing customer feedback. SuccessKPI offers capabilities like sentiment by channel, time, quarter, and entity to transform customer experiences.

Dive into SparkLearn’s path towards establishing a SaaS business with insights from Chad Udell, Co-CEO at SparkLearn. Notable points of discussion with the AWS SaaS Factory team revolved around the significance of adopting a product-led growth strategy and harnessing cloud services to channel resources towards enhancing the end-user experience rather than infrastructure. AWS SaaS Factory helps organizations looking to build new products or optimize existing SaaS solutions on AWS.

As online commerce grows, so do opportunities for fraud. Businesses lose billions annually to bots and attacks like scraping and payment fraud, making effective and scalable protection essential. DataDome provides accurate, real-time detection and mitigation without compromising user experience. By deploying globally on AWS and optimizing performance, DataDome achieves sub-millisecond response times to inspect every request while minimizing false positives.

Skuid by Nintex is a low-code platform for rapidly building enterprise web apps. This post demonstrates using Skuid to connect to Amazon S3, listing bucket contents in a table, and enabling upload, download, and delete actions. With just a few configuration steps and zero coding, Skuid integrates data from services like S3 into polished, branded experiences, and streamlines building cloud-native apps without compromising power or flexibility.