AWS Partner Network (APN) Blog
Category: Contact Lens for Amazon Connect
Generative AI in the Contact Center: Enabling Super Agents, Dynamic Supervisors, and Empowered Customers
Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.