Category: Generative AI

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

Discover how Tech Mahindra’s AftEAZE, powered by AWS and generative AI, is revolutionizing the automotive aftermarket. From predictive maintenance to personalized services, this innovative solution creates win-win scenarios for both consumers and businesses, streamlining operations and unlocking new value in a multi-billion dollar industry.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

New AWS research reveals that over 90% of customers plan to engage AWS Partners for generative AI deployment in the next 3 years. This comprehensive study of 1,000+ respondents across 24 industries provides insights into customer adoption patterns, buying journeys, and strategic priorities in the rapidly evolving generative AI landscape.

Enterprises face challenges with complex workflows and siloed systems that hinder efficiency and decision-making. Automation Anywhere’s Automation Co-Pilot, powered by Amazon Q Business, offers a revolutionary solution through conversational automation. This AI-powered assistant seamlessly integrates with company systems to provide contextual knowledge and automate tasks through conversational interactions.

Over the past year, many customers have built generative AI proofs-of-concept and solutions. But now, as customers look to promote these proofs-of-concept into production and roll out these solutions across their organizations, they are increasingly becoming conscious of how their sensitive data is used and protected.
In this blog post we cover how Forcepoint Data Loss Prevention (DLP) provides a necessary layer of protection on top of guardrails and comprehensive security features provided by AWS services. This helps improve the security posture of customers implementing generative AI solutions.

By Imtranur Rahman, Senior Solutions Architect — AWS Jaya Padma Mutta, Manager, Solutions Architects – AWS Channa Basavaraja, Senior Solutions Architect — AWS Manju Arakere, Senior Solutions Architect — AWS Generative AI (Gen AI) is a game-changer, augmenting human creativity, driving innovation, and boosting productivity. It offers a competitive edge across industries, necessitating new strategies, […]

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.

As we head into 2025, generative AI remains top of mind for AWS Partners and customers—and the pace of innovation is only accelerating. Learn about generative AI announcements and updates from AWS re:Invent 2024, including expanded Generative AI Competency, new AI Security category, the latest wave of Generative AI Competency Partners, and more.

As an AWS Premier Tier Services Partner, Deloitte has leveraged the power of the AWS cloud to develop Quartz Atlas AI™ – an innovative AI-powered workbench that aims to transform pharmaceutical research and drug discovery. By hosting Atlas AI on AWS and integrating services like Amazon Neptune, Amazon Bedrock, and Amazon ECS, Deloitte has created a scalable, secure platform that connects diverse datasets, derives insights, and enhances accessibility for researchers. The combination of Deloitte’s industry expertise and AWS services has enabled the creation of this cutting-edge solution to address key challenges, accelerate R&D, and potentially reduce the time and cost of bringing new drugs to market.