AWS Partner Network (APN) Blog
Category: Amazon Q Business
Generative AI in the Contact Center: Enabling Super Agents, Dynamic Supervisors, and Empowered Customers
Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.
Revolutionize enterprise workflows with Automation Co-Pilot powered by Amazon Q Business
Enterprises face challenges with complex workflows and siloed systems that hinder efficiency and decision-making. Automation Anywhere’s Automation Co-Pilot, powered by Amazon Q Business, offers a revolutionary solution through conversational automation. This AI-powered assistant seamlessly integrates with company systems to provide contextual knowledge and automate tasks through conversational interactions.